Most of you know that I have never been a fan of IM (instant messaging) in small business. Instant messaging rapid evolution from personal entertainment to workplace tool, combined with ignorance of how IM works, means that most IM users are unaware of the risks that IM poses to the organization...

Public IM systems operate in the open where other people may be able to eavesdrop. Additionally, IM systems, both public and proprietary, often operate beyond the range of corporate firewalls and other security systems. In addition, most small businesses lack the resources to properly and securely manage IM. IM Benefits: For very large business, Better All-around Business Performance The primary reason that IM has been such a success in the large business environment (when permitted) is \"Presence Awareness\" which allows users to see who's available without picking up the phone or walking to another part of the building. The real-time nature of the medium makes it a faster and more efficient means of getting answers and transferring documents or information than e-mail or telephone.

IM provides a direct mode of communication with co-workers, customers, and vendors that enables far closer and more personal relationship. IM Risks: Information leaks. Confidential materials, intellectual property, or proprietary information can be revealed, either intentionally or accidentally, through IM sessions or file transfers. Virus, Worms, etc.

Numerous malware programs target public IM systems and allow them to bypass standard firewalls and mail server anti-virus systems. Network hacks and intrusions – Hackers use IM operating ports to bypass other security barriers and enter the corporate network unimpeded. Compliance, regulatory, or legal violations – Organizations subject to government oversight and compliance mandates may find themselves creating legal issues by failing to properly monitor, log, and regulate IM sessions and content. Productivity loss – Idle chat can disrupt employee productivity. And we're not just talking about big businesses that do secret government work.

Your small Doctor's office, Dentist Office, any business that stores Credit Card or Social Security numbers... all have heighten security risks by using IM with legal and civil ramifications. I know, IM is fun and allows you to keep close in touch with Aunt Sue and Mary Lou, but 4 of the last virus infections in my customer base came from IM. And the last one just called yesterday to say he had been reinfected. Think about it!